The SafeShop platform will be decommissioned for primary transaction processing on 31 January 2019

In keeping with our vision of being a leading online payment service provider dedicated to creating fast, simple and secure payment processes, we continuously innovate and improve on our technology platforms. Over time, we have built a completely new transaction-processing engine independent to our legacy SafeShop platform. To this end, we will be sunsetting the SafeShop platform

Please read the instructions below to find a suitable solution according to your needs

PayU API Codes

Integration update

Do you have legacy integration directly into SafeShop?

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Transaction viewing

Do you use SafeShop only to view transactions? 

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Shopping cart platform

Do you use SafeShop for as shopping cart platform? 

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Notifications

Do you use SafeShop to receive notifications?

Upgraded Integration

We advise that you plan for having the upgraded integration live in production well before this date to ensure your upgrade has been successfully completed and cater for any roll back to SafeShop should you need to.

The new platform has been in use for a few years, processing payment methods other than card transactions with card transaction processing added over the past two years. The new platform already processes more than 4X the number of transactions currently being processed on SafeShop, with quicker transaction processing times.

How do I integrate into the new platform?

The guide for re-integrating into our new platform can be found here: help.payu.co.za

If you require any assistance during your integration, please contact our Integration team at itsupport@payu.co.za to assist and support you during your integration.

How do I view my transactions on the new platform?

The SafeShop portal for viewing your transactions and performing back-office functions will no longer display your transactions after re-integrating into the new platform; your transactions will be viewable on the PayU Biz Portal at merchantportal.payu.co.za

To set your password for accessing the PayU Biz portal, select the Reset Password link on the login page. If you’re having issues resetting your password, please let us know by sending a mail to help@payu.co.za

 

For help on using the PayU Biz Portal, have a look at the quick help guides here.

 

The SafeShop portal will still be available for a period of time to view historic transactions and perform any back-office functions required on the historic data. This will only be available until 31 January 2019.

PayU Biz Portal

The SafeShop portal for viewing your transactions and performing back-office functions will no longer display your transactions after re-integrating into the new platform; your transactions will be viewable on the PayU Biz Portal at merchantportal.payu.co.za

To set your password for accessing the PayU Biz portal, select the Reset Password link on the login page. If you’re having issues resetting your password, please let us know by sending a mail to help@payu.co.za

New Shopping Platform

Should you wish to engage with one of our partners for creating your new e-commerce website on their platform while still maintaining your PayU account for payment processing, please contact us at help@payu.co.za

We advise that you plan for having your new e-commerce website live in production well before this date, allowing you to run both in parallel before you are comfortable moving over completely to your new e-commerce website.

If you decide to build your own custom e-commerce website and not use a shopping cart platform, you can integrate your custom website into PayU to use your existing account for payment processing. The guide for integrating your custom e-commerce website into our new platform for payment processing can be found here.

If you require any assistance during your integration, please contact our Integration team at itsupport@payu.co.za to assist and support you during your integration.

Receive your notifications

If you still setup for receiving email notifications to yourself and/or your customers on the different stages of an order or transaction, you will need to accommodate for an alternate process for receiving notification on your orders and transactions as well as any notifications to your customers.

PayU currently offers two methods of being informed of the progress of a transaction or the completed final status of a transaction to you:

            1. Instant Payment Notification

            2. Transaction Lookup

Both of the above methods are system-to-system notifications and are more seamless and reliable than email notifications. Using the above, you can then trigger notifications to your customers from your systems as required.

If your current e-commerce website or platforms does not cater for receiving notifications via the above methods or are not enabled for notifying your customers - over the years, we’ve partnered with multiple providers who offer comprehensive, functionality rich Shopping Cart platforms that allow for managing your orders and inventory as well as keeping your customers informed on the progress of their orders and payments.

Should you wish to engage with one of our partners for creating your new e-commerce website on their platform while still maintaining your PayU account for payment processing, please contact us at help@payu.co.za

* Why are you sunsetting SafeShop?

Our new platform is built on later technology that allows us to respond to changes quicker, provide more enhanced security and offers scalability, ready to grow as your business grows.

Our newer platform also provides access to multiple alternate payment methods and not just card payments, allowing your customers to pay in their preferred way.