The PayU Wallet is a service that enables you to pay for products and services from your mobile phone, tablet or computer. You can store your credit card details for safe and secure payments to your favourite stores without exposing your personal or financial details.
It’s simple: sign up for a PayU Wallet and add a card; then use your card stored in your PayU Wallet to pay for goods and services online.
It’s free* to use the PayU Wallet:
- No sign up fees
- No monthly fees
- No minimum balance
*You will be billed at the relevant rates by your Mobile Network Operator for any data usage
If available in South Africa, in order to sign-up for a PayU Wallet you just need an email address and a mobile number. You do not need a bank account to sign up.
The PayU Wallet is currently only available for South African residents and a South African mobile number is required to sign up. This will be verified via a One Time Pin which will be sent to the mobile number you captured.
Yes. PayU keeps your financial and personal data safe for every transaction you make. PayU stores your credit card information using strong cryptographic technology to encrypt your card details and only stores this information in a highly secure data centre. PayU is also PCI DSS Level 1 v 3.1 compliant, which is the highest industry requirement for data security standards. We will never share or expose your credit card number or financial details to 3rd parties or merchants. All connections to PayU are over a secure 256-bit encrypted SSL connection. Card details entered by you are SSL and TLS encrypted and stored in our PCI compliant environment.
From your computer: When registering or logging in to PayU, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher
When sending information to and from your computer: Your information is protected by SSL with an encryption key length of 256bits (the highest level commercially available)
On PayU servers: Your personal information is stored on our servers and heavily guarded, both physically and electronically. To further protect your credit card number in our Level 1 PCI environment, we do not directly connect our firewall-protected servers to the Internet.
Yes. You can use PayU to pay on all three channels.
Purchasing Prepaid Electricity, Airtime and Bundles
When viewing the homepage of the PayU Wallet (which we affectionately call our Dashboard) there are options to buy airtime, data bundles, SMS bundles and prepaid electricity. By clicking these options, you are guided through the process of purchasing these services using the payment options available in your PayU Wallet.
Supported providers include:
- City of Cape Town
- JHB City Power
- eThekwini (Durban) – Exclusive
- Mangaung (Bloemfontein)
- Ekurhuleni (East Rand)
- Emalahleni (Witbank, Oogies and Kriel)
- Govan Mbeki (Secunda)
- PEC Meters
- Drakenstein (Paarl)
- Sol Plaatjie (Kimberley)
- Richards Bay
- Lekwa (Standerton) – Exclusive
- Overstrand (Hermanus, Kleinmond)
- Madibeng (Brits)
- Kokstad – Exclusive
- Mogalie City (Krugersdorp)
- Midvaal (Meyerton)
- Bitou (Plettenberg Bay)
- Power measurement
- Ga-Sekonyana (Kuruman)
- Kgatelopele Municipality
- Port Alfred
- Prepaid World
- Landis Vending Burea (Private utilities)
- Rustenberg Local Municipality
- Metsimaholo Local Municipality
- Merafong City Local Municipality
- Bela-Bela Municipality
- Sundays River
- Ndlambe Local Municipality
- Sol Plaatje Municipality
- uMhlathuze Municipality (Richards Bay)
- Greater Mossel Bay Municipality
- Emfuleni Local Municipality
- Khara Hais Muncipality
- Saldanha Bay Municipality
- Kouga Local Municipality
- Makana Local Municipality
Please note: the supported providers may be subject to change without notice.
No, we do not charge any fees.
The daily limit is R1000.
The daily limit is R500.
If you are on a website that accepts the PayU Wallet as a payment method, look for the PayU logo when making a payment, select “PayU Wallet” as your chosen payment method, login to your PayU Wallet, and then choose to pay with a stored credit card in your PayU Wallet.
If the PayU QR code is available as a way to pay on the online store’s payment page, you can use your PayU Wallet mobile app to pay.
Once you are logged into the PayU Wallet mobile app, select the button with the QR Code icon at the bottom of your screen. Scan a PayU QR Code on an online store’s payment page using your mobile device. Choose to pay with a stored credit card in your PayU Wallet and complete the payment process.
No. At the moment, the PayU Wallet is limited to South Africa. You will require a valid South African mobile number to sign up. The number will be verified via a One Time Pin during the sign up.
You can link these credit cards to your PayU Wallet:
- American Express
- Diners Club
Some online stores will only accept certain credit cards. When making a payment, PayU will indicate which credit cards the online store accepts.
On the Consumer Portal:
- Log in to the Consumer Portal
- On the homepage (the Dashboard) click the ‘Add a card’ button
- Complete the required card information and click Continue. Note that an amount of R 5.00 will be reserved and then cancelled on your card to validate the details. No amount is actually taken out of the account.
On the Consumer Portal:
- Log in to the Consumer Portal
- On the homepage (the Dashboard) click the trash-can icon next to the card you would like to remove
- Click OK to confirm the removal of the card from your account
No. A user can only have one PayU Wallet account. This means that you cannot load the same card on more than one PayU Wallet Account.
You can store a maximum of three active cards in your PayU Wallet at a single point in time
No - currently the funds cannot be withdrawn once they are in the PayU Wallet, although you are able to pay for goods and services at our multiple partner stores. Click here to see them all
Payments and transfers to the wrong account can only be refunded with the consent of the account holder who received the funds in error. Please check your payee banking details and your mobile numbers very carefully! Although we check the number of digits, we are unable to check the correctness of the details itself and PayU cannot be held liable if such details are entered incorrectly.
It is also important that you ensure you are paying the correct amount into the correct account. Once you have submitted the payment, it is not possible for PayU to cancel it. We can assist with the attempted reversal of this transaction by contacting the beneficiary bank, but we cannot be held liable if this proves unsuccessful.
First check your trash/junk folder in your email account. If you do not find the PayU emails there, the email address that we have on file could be incorrect. To resolve this issue, please contact the PayU Call Centre on 086 111 PayU (7298), email us at firstname.lastname@example.org
To unlock your PayU Wallet , contact the PayU Call Centre on 086 111 PayU (7298). For security reasons, you will be required to identify yourself and complete certain security checks before your account is unlocked.
To reset your PIN, simply click on the “Forgot your password/pin” link when logging in on either the PayU website or the PayU mobile app and follow the instructions.
Note: You will be required to answer a security question before you can set a new PIN. Should you wish to reset your Password, you would first need to set a PIN, log into the Consumer Portal, edit your profile and update the Password.
Contact the PayU Call Centre on 086 111 PayU (7298). You will be required to identify yourself and complete certain security checks before the mobile number linked to your PayU Wallet can be changed.
To view your transaction history:
- Log in to the Consumer Portal or the Android mobile app
- Your last few transactions are displayed in the Dashboard
- To view more transactions, click 'See all transactions' on the Consumer Portal or ‘See more’ on the mobile app
- Clicking on a transaction will show its details.
Safety and Security
Yes! We ensure that all your personal information is safe and secure, by storing your credit card information using strong cryptographic technology to encrypt your card details and only stores this information in a highly secure data centre. We are also PCI DSS Level 1 compliant, which is the highest industry requirement for data security standards. We will never share or expose your credit card number or financial details to 3rd parties or merchants. All connections to PayU are over a secure TLS connection.
If you were unable to answer your question from our support FAQs and need further assistance please contact 086 111 7298 or via email to us on email@example.com
Never, ever give away your PIN/Password or Secret Answer to anyone. These are both cornerstones to access your payment methods, and confirm payments. If you think that your PIN/Password is no longer safe, contact us immediately so we can help you.
Employees or representatives of PayU will never contact you to ask you for your PIN or password. If someone from PayU requests your PIN please request their name and then hangup. Contact our official Support Centre at 086 111 7298 and report this incident with the name of the person you spoke to.
Never be afraid to ask for proof!
Contact our Support Centre at 086 111 7298 immediately with details of the fraudulent transaction.
PayU Wallet users should always safeguard their personal information and not respond to any suspicious emails or other inquiries. If you receive a suspicious email or a link to a suspicious website, please forward the email or website URL to firstname.lastname@example.org