Call centre agent initiates the transaction through the PayU Call2Assist system. The agent remains on the call to guide the customer through the payment process.
The customer enters their card details directly into their telephone keypad. The keypad tones are completely masked so that numbers cannot be identified by the agent, leaving the agent free to continue the conversation with the customer while the payment is made.
Cardholder data is securely processed directly to the bank so that no sensitive data enters the contact centre’s systems. If the transaction is successful, a transaction successful message will be displayed on screen to the agent who relay's the success to the customer.