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PayU Call2Assist | PayU Call2Monitor

A secure payment solution for Call Centres.

Our partner's innovative patent-pending technology for contact centers enable merchants to accept card payments via their agents without ever hearing or seeing the card information.

Suitable for:

  • Call Centres
  • Multi-channel business
  • Retailers
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How it works.

There are two ways your call centre agent can help your customer to make their payment:

PayU Call2Assist

Call centre agent initiates the transaction through the PayU Call2Assist system. The agent remains on the call to guide the customer through the payment process.

The customer enters their card details directly into their telephone keypad. The keypad tones are completely masked so that numbers cannot be identified by the agent, leaving the agent free to continue the conversation with the customer while the payment is made.

Cardholder data is securely processed directly to the bank so that no sensitive data enters the contact centre’s systems. If the transaction is successful, a transaction successful message will be displayed on screen to the agent who relay's the success to the customer.

PayU Call2Monitor

Call centre agent initiates the transaction in the PayU Call2Monitor system. The customer is transferred to an interactive voice response (IVR) to guide them through the payment process.

The customer enters their card details directly into their telephone keypad. The keypad tones are completely masked so that numbers cannot be identified by their sound. The agent has no interaction with the customer during the payment process but can monitor the progress while the payment is made.

Cardholder data is securely processed directly to the bank so that no sensitive data enters the contact centre’s systems. Once the customer has entered all the required fields and the transaction is successful, an IVR recording will notify the customer of the success and the agent can monitor the success on screen.


What you get with PayU Call2Assist | Monitor.

payment benefits

PayU Call2Assist

With Call2Assist the call centre agent remains on the call to assist the customer throughout the payment process, prompting the customer to enter their card details using the keyboard of their phone. Agents are able to manage the full progress of the payment captured in real time on the PayU web application. Call Centre agents are never exposed to any sensitive card data or DTMF tones, staying in full communication with the customer making the payment. This provides a high level of customer experience and peace of mind to the caller.

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  • Real-time instant* payment notifications

    Goods and services can be released immediately following positive confirmation from PayU (without waiting for the funds to clear in your bank account).

  • Added security

    Trust us to take care of your payments, so you can take care of your business. PayU Call2Assist | Monitor is PCI level 1 V 3.1 compliant.

  • No onsite hardware needed

    You already have everything you need. With PayU Call2Assist | Monitor no onsite hardware is needed, allowing you to save time and money and get started effortlessly.

  • Accept all credit cards

    Expand your reach by accepting all national and international credit cards.

  • Transaction tracking

    You can view all the transactions that flow through your shop in your PayU Call2Assist | Monitor Portal. The portal also lets you manage any refunds that might occur.

  • Seamless Integration

    We’ve made getting started as simple and easy for you as possible. Better yet, we’ll help you along the way too.


Accepts all major cards.

With both solutions you can accept local and international MasterCard, Visa, American Express and Diners Club cards.

PayU Call2Monitor.

Call2Monitor allows the call centre agent to transfer the customer to PayU’s secure cloud based IVR, whereby a customer can simply follow prompts for payment. Call2Monitor is unique as call centre agents are able to monitor the full payment process relayed through our PCI secure and compliant web sockets, directly to the call centre agent’s screen. Upon payment receipt, the caller is transferred back to the agent. Payments are transmitted in real time, providing the call centre agents with live confirmation from the bank.

Want to know more?


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Get started with PayU Call2Assist | Monitor.